Implementing the Student Support Ecosystem at Coventry University Group

Transforming Student Support at Coventry University Group with Vygo’s Ecosystem

At Vygo, we empower institutions to deliver exceptional, scalable student support. One of our standout partnerships has been with Coventry University Group, where we helped implement our innovative Student Support Ecosystem. This centralised platform integrates academic, social, pastoral, and industry support, making it easier for students to access the needed help.

The Challenge: Disjointed and Reactive Support

Coventry, like many universities, faced challenges with decentralised support systems. Students struggled to navigate multiple platforms, especially with the shift to blended learning. The need for a unified, proactive system was clear—one that could adapt to digital-first learning environments.

The Solution: A Unified Support Ecosystem

In collaboration with Coventry, we introduced Vygo’s Student Support Ecosystem, which brought together the university’s support services under one platform. This approach allowed Coventry to:

• Scale support services to thousands of students across multiple schools.
• Proactively engage students through peer mentoring, fostering connections and a sense of belonging.
• Leverage data insights to continuously improve student engagement and retention.

Our platform enabled students to connect with peers and mentors, facilitating smoother academic transitions, social integration, and professional networking.

Key Benefits for Coventry University

The Student Support Ecosystem has delivered significant results for Coventry University Group:

• Scalability: Supporting over 7,800 students across 26 programmes, Coventry has expanded its services without compromising quality.
• Improved Retention: Peer mentoring initiatives led to a 200% increase in active users, with students reporting greater confidence and engagement.
• Real-Time Analytics: Coventry administrators can track student interactions in real time, enabling targeted interventions to support success.
• Seamless Integration: Vygo’s platform integrates with Coventry’s existing systems, ensuring smooth operations and a unified student experience.

Peer Mentoring: A Game-Changer

One standout feature of the ecosystem is peer-to-peer mentoring. Students are paired with peers who act as role models and advisors, helping them navigate university life. This approach has enhanced student engagement, with 88% of participants reporting increased confidence after mentoring sessions. Peer mentoring has been shown to boost academic performance, satisfaction, and retention—all outcomes mirrored at Coventry.

Future-Proofing Student Support

Coventry’s adoption of our ecosystem aligns with their digital strategy, crucial in today’s blended learning environment. Vygo’s platform provides students with consistent, equitable access to support, regardless of their learning mode, and reduces the complexity of navigating multiple systems.

Ongoing Collaboration and Success

Our partnership with Coventry is rooted in continuous improvement. Regular feedback allows us to refine the platform to meet evolving student and staff needs, ensuring that the system continues to drive high engagement and satisfaction levels.

At Vygo, we’re committed to helping institutions like Coventry University Group create sustainable, scalable support systems that empower students to succeed. If you’d like to learn how Vygo can help your institution revolutionise student support, contact us today!