With fragmented systems and limited visibility into student engagement, many institutions struggle to measure the true impact of their support programs. For program administrators, understanding what’s working—and what isn’t—is crucial to optimize services and demonstrate value. That’s where Vygo’s new Program Insights feature comes in, providing a powerful data-driven approach that helps universities assess and refine their support services.
Why Program Insights Matters for Student Support Teams
Program administrators constantly ask: How are our support initiatives performing, and where can we improve? With Program Insights, Vygo is addressing this need head-on, offering a suite of tools to help administrators see the full picture of student engagement and program impact. Program Insights provides comprehensive, reliable data, allowing teams to track trends, measure effectiveness, and make informed, data-backed decisions.
Let’s explore how Program Insights can empower your institution to transform data into actionable strategies.
A Broader Data Spectrum for a Deeper Understanding
Program Insights effectively doubles the scope of data available to administrators, offering an unprecedented view of program performance across different types of student interactions. For example, consider a support administrator overseeing virtual student discussion groups. Historically, data on engagement levels or participation trends in these groups may have been limited or fragmented. With Program Insights, administrators can easily track session frequency, participation levels, and engagement patterns over time.
By identifying these details, program administrators gain a nuanced understanding of which activities resonate with students and where engagement might be waning. With this information, they can take proactive steps, like boosting participation in underutilized areas or providing additional support for students who may be at risk of falling behind. This enhancement to data availability turns individual insights into strategic advantages for student retention and satisfaction.
Tracking Engagement Trends Over Time
Beyond just providing more data, Program Insights allows administrators to track engagement trends over time, enabling a more dynamic and responsive approach to student support. Administrators can now monitor shifts in engagement across semesters, uncovering patterns that inform when additional resources or interventions might be most effective.
For instance, if data reveals a consistent dip in engagement during midterms, administrators might respond by introducing targeted initiatives—such as study groups or stress-relief activities—during these periods. By leveraging these trend analyses, institutions can proactively align their support services to the natural rhythms of the academic year, delivering more effective and timely interventions.
Customizable Data Exports for Advanced Analysis
For universities with dedicated data teams or complex reporting needs, Program Insights includes over 17 new export options. These exports allow administrators to analyze raw data in external analytics tools like Microsoft Power BI or Tableau, creating reports that align closely with institutional goals. This feature is a game-changer for institutions that need to meet specific reporting requirements or conduct more advanced analyses without relying on third-party tools for additional support.
By feeding data directly into their existing analytics infrastructure, teams can customize reports, develop unique insights, and drive data-backed decisions without delay. For administrators tasked with demonstrating the effectiveness of student support programs to stakeholders, these export capabilities provide the detail and flexibility required to showcase the impact of their work effectively.
The Future of Data-Driven Student Support
At Vygo, we believe Program Insights represents a significant advancement in how institutions approach and refine their student support services. By providing accurate, comprehensive, and actionable data, this tool enables administrators to make decisions grounded in reality, adapt quickly to student needs, and improve student outcomes.
As we continue developing Program Insights, our goal remains the same: to equip our partners with the insights they need to scale their programs and deliver impactful support tailored to their students’ needs. If you’re ready to gain a clearer understanding of your support programs, reach out to book a demo today and see how Vygo’s Program Insights can bring clarity and confidence to your decisions.