The University of Greenwich has been a proactive partner in enhancing student support services and fostering meaningful engagement across its diverse student body. This update covers the latest developments and key achievements of the partnership, focusing on expanding the ecosystem, introducing new programmes, and refining features for improved student outcomes.
The partnership with Greenwich has demonstrated impressive growth and impact over the past year. Below are some of the standout achievements:
These figures highlight the success of the partnership, especially in boosting student engagement and expanding the range of available support services.
Greenwich’s expansion from 6 to 12 programmes posed challenges in terms of managing resources, scaling support effectively, and ensuring seamless integration across services. While expanding programmes provides students with more opportunities for engagement, it also requires additional coordination and oversight to maintain quality and consistency.
The introduction of the group chat function accounted for 5.5% of all chats exchanged, leading to a boost in private conversations. While group chats promote community engagement and foster peer-to-peer interactions, they can also lead to less personalised support if not balanced with one-on-one sessions.
The peak month for engagement was October, with 2,500 new active users. While maintaining high engagement rates throughout the year is challenging, the average monthly active users stood at 1,000, showing consistent participation. Chats increased by 163%, sessions by 47%, and events by 210% compared to the previous year.
One of the significant enhancements in the academic year 2023-2024 was the introduction of 360 Cohort and Student Views. This feature allows student engagement to be monitored closely, enabling staff to move students into specific programmes or connect them to a particular supporter when needed. The upcoming API integration aims to harmonise systems further, allowing at-risk students to be flagged for timely interventions.
The conversion rate from registering to engaging in programmes at Greenwich has been commendable, underscoring the effectiveness of the collaboration. New mentors have been trained and onboarded to support the expanded programmes, contributing to a more comprehensive support ecosystem.
Greenwich’s commitment to student success is evident in the achievement of its defined success metrics. With all metrics either completed or on track, the partnership has demonstrated not only strong initial engagement but also sustainable growth.
As the partnership progresses, several exciting developments are planned:
The University of Greenwich’s partnership with Vygo has been marked by significant growth, innovative solutions, and a commitment to providing students with the best possible support. The collaboration has resulted in expanded programmes, increased engagement, and more effective interventions. By addressing the challenges associated with scaling support services and fostering personalised engagement, the partnership serves as a model for other institutions looking to enhance student outcomes through strategic digital solutions.
Interested in seeing how Vygo can support your institution? Contact us today to learn more about how we can help you build a more connected and effective support ecosystem.