Connecting Learners with Vygo at Swinburne: Revolutionising Student Support

Swinburne University’s commitment to student success is evident, with dedicated teams working tirelessly to support students. However, the current student support ecosystem faces several challenges—disconnected systems, lack of data-driven decision-making, and difficulty scaling support services effectively. These limitations impact how students access and engage with available resources, resulting in inefficiencies and missed opportunities to improve student success.

The Current State of Student Support

Swinburne's existing support services are highly personal but operate on a small scale, making them inefficient in serving a larger student population. The lack of integration between systems restricts resource access, and the absence of data-driven insights means support is not always allocated effectively.

• Disconnected support systems make it difficult for students to navigate.
• Lack of data visibility impedes optimal decision-making.
• High-touch, low-volume approaches limit scalability.
• Inefficient resource allocation results in missed opportunities to enhance student outcomes.
  

The Motivation for Change

Swinburne recognises the urgent need to overhaul its support ecosystem, creating scalable, data-informed solutions that can grow with the university’s student population. This shift is motivated by the university's drive to increase students' sense of belonging, improve retention, and deliver tailored interventions that meet diverse student needs.

The goals of this transformation include:

• Scalability to ensure support can grow without compromising quality.
• Data collection to inform decisions, understand student behaviour, and address support gaps.
• Targeted interventions to improve student success and enhance Swinburne’s overall reputation.

Connecting Students with Vygo

Swinburne's vision for the future aligns perfectly with Vygo's mission to create connected, scalable student support systems. With Vygo, Swinburne will bring together academic, social, and career support into one seamless platform, accessible to students on any device—be it a PC, tablet, or mobile.

Vygo’s platform is set to integrate peer mentors, success coaches, study groups, and even industry connections. Students can access all these resources through discipline-based Learning Communities, ensuring they can find “their people” and engage with support services whenever and wherever they need them.

Data-Driven Support and Insights

By adopting Vygo, Swinburne will gain the ability to collect and act on real-time data insights. These insights will help the university understand where support is most needed, optimise resource allocation, and identify patterns in student engagement. This data will also integrate into broader attrition and success models, allowing the university to make informed, strategic decisions to improve student outcomes.

What’s Next?

Swinburne’s partnership with Vygo marks the beginning of a new chapter in student support. With Vygo’s scalable platform and data-driven capabilities, the university is set to enhance its support systems for years to come. Looking ahead, Swinburne plans to expand its peer mentor programme, refine its data analytics, and explore further innovations, such as AI-driven support, to personalise student experiences even more.

Swinburne is laying the foundation for a more connected and successful student experience by focusing on scalability, tailored interventions, and integrated support.

Interested in learning how Vygo can transform student support at your institution? Book a demo today and discover the power of an integrated, data-driven support ecosystem.