Universities are constantly striving to enhance student support and improve engagement outcomes. To achieve this, administrators need tools that are efficient, intuitive, and packed with insights. Vygo's Administrator Tool is designed to do just that, helping institutions optimise their student support programmes. It offers administrators unparalleled control, actionable insights, and personalisation capabilities, empowering them to deliver tailored support at scale.
Here’s how the Vygo Administrator Tool can help you build world-class support services.
Programme Wizard: Tailor Your Support Programmes with Ease
With Vygo’s Programme Wizard, administrators can effortlessly customise and optimise their delivery. Whether setting rules, automating workflows, or designing specific support pathways, the Programme Wizard puts all the control at your fingertips.
Administrators can tick all the tools, rules, and automation needed to create thriving student support programmes. The flexibility ensures that every programme, from academic mentoring to mental health services, perfectly aligns with your institution's goals.
Ecosystem & Programme Automation: Personalise Each Student’s Journey
Vygo’s Recommendation Engine adds an intelligent layer to the support ecosystem, automatically guiding students towards the services they need most. This feature personalises every student’s journey, recommending services based on their individual engagement and needs.
Vygo's automation ensures that no student gets left behind, while also streamlining administrative work. Your programmes become more effective, personalised, and scalable—truly a game changer for student success.
Empowering Administrators with Live Insights
With Vygo’s live insights, administrators can monitor the performance of all programmes in real-time, tracking the following key metrics:
- Membership Numbers: Track how membership evolves across the lifecycle of your programmes.
- Engagement Trends: See who’s actively engaging with your support services and identify patterns in usage data. Segment your user base for a more nuanced view of programme engagement.
- Session Statistics: Aggregate data from video, chat, individual, and platform sessions, and use it to refine your programme offerings.
- Quality Control Insights: Track the key metrics driving student satisfaction, confidence, and retention to continuously improve the support provided.
These insights are invaluable for shaping and adjusting programmes to meet the ever-evolving needs of students, and all this data is easily exportable via CSV or API integrations, allowing you to merge it with other systems.
360 Cohorts: Deep Dive into Key Student Groups
Understanding the needs of specific student cohorts is crucial to providing tailored support. Vygo’s 360 Cohorts feature allows administrators to access detailed information on the students that matter most to their programmes.
- Track Key Cohorts: Easily monitor engagement and participation within specific groups of students, allowing for more personalised interventions.
- Custom Filters: Save custom filters to track key cohorts over time. Whether it's first-year students, international students, or those struggling academically, you can follow their progress closely.
- Trigger Bulk Actions: Use the power of automation to connect groups of students to specific support services or key staff members. Administrators can efficiently manage high volumes of students while maintaining a personal touch.
360 Student Profiles: Personalised Support at Scale
Vygo’s 360 Student Profiles take personalisation to a new level, allowing administrators to track individual students in detail and provide targeted interventions when needed.
- Track Individual Students: Gain a complete view of each student's journey across your support ecosystem, helping you provide personalised, proactive support.
- Shared Notes: Administrators can leave shared notes for colleagues, ensuring coordinated and consistent engagement with each student. This helps avoid duplicate communication and ensures students receive the right level of support.
- Direct Messaging & Actions: Quickly send direct messages to students to prompt engagement or connect them with a specific support service or person. Whether it's offering a helping hand or nudging them toward a key service, administrators can make an impact in real-time.
Access & Export Your Data: Seamless Integration with Your Systems
Data is the backbone of decision-making, and Vygo makes it easy to access and export your programme data.
- Direct Export: Export data in CSV format for deeper analysis and reporting. This feature helps institutions build reports that can inform policy and strategy.
- API Integrations: Vygo’s Analytics API connects directly to your institution’s key systems and workflows, enabling seamless data sharing and insights across platforms.
360 Capabilities: A Hit with Our Customers
Three months into using Vygo’s 360 capabilities, institutions are already seeing transformative results:
- RMIT University: "As an administrator, the ability to quickly action proactive and personalised interventions for individual students before their situation gets serious has been a game-changer." – Academic Mentoring Coordinator
- Torrens University: "While on the phone with a student, I can quickly pull up their 360 Profile, visualise their journey across the support ecosystem, and help drive their next step." – Success Coach Programme Coordinator
- Swinburne University & University of Wollongong: "We can search key student cohorts, enable tailored support journeys in bulk, and check back on their progress later." – Directors of Student Support.
Elevate Your Student Support with Vygo
Vygo’s Administrator Tool gives your institution the power to build tailored, data-driven student support services that engage students and ensure their success. With powerful automation, personalisation capabilities, and detailed insights, administrators can create thriving ecosystems that address every student’s unique needs.
Ready to take your student support services to the next level? Vygo’s Administrator Tool is here to help you build programmes that truly make a difference.